31200 Privacy Policy — We Take Care of Your Data
This Privacy Policy explains how 31200 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy at every stage of your experience on this platform. Please read this policy carefully to fully understand our privacy practices.
Effective Date: 1 January 2026 | Version: 2.0
Information We Collect from You
When you register and use the 31200 platform, we collect several categories of information to ensure the service runs smoothly and securely. Here is the type of information we collect:
Account & Identity Information
During registration, you are required to provide your full name, date of birth, email address, and phone number. For identity verification (KYC) purposes prior to processing withdrawals, we may request a copy of your identification document, such as your national ID or passport.
Device & Browser Information
We collect technical information about the device you use to access the platform, including device type, operating system, browser version, IP address, and language settings. This helps us optimise the user experience across a wide range of devices, including the Android and iOS smartphones widely used in Malaysia.
Payment Information in MYR
When you make a deposit or withdrawal in Malaysian Ringgit (MYR), we record transaction details including the payment method used (Boost, Touch 'n Go eWallet, or internet banking), transaction amount, date and time, and payment status. We do not store your full credit or debit card number — all payment processing is handled through secure, encrypted channels.
Platform Usage Data
We log your activity on the platform, including pages visited, games played, bets placed, session duration, and actions taken. This data is used to improve the user experience and to detect any suspicious activity.
Why We Use This Information
Account Management & Services
The information you provide is used primarily to create and manage your account on the 31200 platform, process deposits and withdrawals in MYR, send important account-related notifications, and ensure you have seamless access to all platform features.
Security & Fraud Prevention
Usage data and device information are used to detect unusual activity or unauthorised access attempts on your account. Our systems monitor transaction patterns to identify potential fraud and proactively protect user accounts.
Platform Improvements
Usage data collected helps the 31200 technical team understand how users interact with the platform, identify areas for improvement, and develop new features that are more relevant to Malaysian users.
Communications & Support
Your email address and phone number are used to send customer support responses, important account-related updates, and transaction notifications. We do not use your contact details for marketing purposes without your explicit consent.
Legal Compliance
In certain circumstances, we may be required under Malaysian law to disclose user information to the relevant authorities. We will only do so when mandated by law or a valid court order.
Cookies & Activity Tracking
The 31200 platform uses cookies — small text files stored on your device — to enhance your experience. Here are the types of cookies we use:
Essential Cookies
These cookies are required for core platform functions — keeping you logged in and ensuring transactions are processed correctly. Without them, the platform cannot operate properly.
Performance Cookies
We use performance cookies to understand how users navigate the platform — which pages are visited most, how long users spend in each section, and where they encounter difficulties. This data is collected in aggregate and does not identify individual users.
Managing Cookies
You can manage your cookie preferences through your browser settings. Keep in mind that disabling essential cookies may affect platform functionality. For further guidance on managing cookies on your device, please refer to your browser's settings.
Data Storage, Security & Third-Party Sharing
How We Store Your Data
Your personal data is stored on servers protected with industry-standard SSL encryption. We enforce a strict data retention policy — data is kept only for as long as necessary for its stated purpose, or as required by Malaysian law. Once an account is closed and the mandatory retention period has elapsed, data will be securely deleted or anonymised.
Technical Security Measures
31200 employs multiple layers of technical protection, including data encryption in transit and at rest, two-factor authentication for account access, continuous monitoring for security threats, and clear incident response procedures to address any data breaches promptly.
Third-Party Sharing
31200 does not sell, rent, or trade users' personal information to any third party for marketing purposes. However, we may share necessary information with:
- Payment processors that handle your MYR transactions, bound by strict confidentiality agreements
- Technical service providers who help us operate the platform, with access limited strictly to the data they need
- Malaysian authorities where required by law or court order
All third parties working with 31200 are bound by data protection agreements that require them to handle your information with the same or higher level of security that we ourselves maintain.
Your Rights as a User & How to Contact Us
Right to Access Your Data
You have the right to request a copy of the personal information we hold about you at any time. Submit your request via our support email and we will process it within a reasonable timeframe.
Right to Correction of Information
If you believe any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Basic details such as your email address and phone number can be updated directly through your account settings on the 31200 platform.
Right to Data Deletion
Under certain circumstances, you have the right to request the deletion of your personal information. Please note, however, that we may need to retain some data to fulfil legal obligations or resolve any outstanding transactions before deletion can be carried out.
Changes to the Privacy Policy
31200 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to users via their registered email address or through a notification on the platform. The latest version will always be available on this page, with a clear last-updated date.
How to Contact Us
If you have any questions or concerns, or wish to exercise your privacy rights, please contact the 31200 data protection team by email at: [email protected]. We will endeavour to respond within 7 business days for privacy-related enquiries. For general questions, you may also refer to our FAQ page.
Still Have Questions About Your Privacy?
User privacy is our priority at 31200. If you'd like to learn more about how we handle your data, or wish to exercise any of the rights outlined in this policy, don't hesitate to reach out. All privacy enquiries are handled seriously and in strict confidence.
Email: [email protected]